Automate at least 50 % of your support requests in 30 days.Automate 50 %
of your requests.
In 30 days.

For Shopify brands that want to replace their old helpdesk, including subscription brands. Aptiv works directly in Shopify, looks up orders and changes delivery addresses, for example, according to your rules. Aptiv pauses subscriptions in your connected subscription tool. We guide the switch personally.

Yes. Aptiv comes with its own helpdesk. Before the start we go through the features, channels and integrations you need and agree together on what moves over.

We check which conversations and customer data we can bring over from your current system and write that down before the switch. Order and return data from your connected tools is added in Aptiv.

We handle setup, integrations and testing. From you we need the access credentials, your policies and one contact person. Your team reviews the result and approves the launch.

Within 30 days of the agreed project start. At the start we clarify access and scope. Every step and approval is in your switch plan.

At least half of the agreed support requests are resolved fully automatically, or you get money back. A suggested reply alone does not count. We agree on measurement, requirements and refund together before the start.

Email, live chat, WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, phone and reviews come together in one shared inbox. We connect Shopify, subscription tools like Recharge and Loop, inventory systems like JTL, Xentral and Billbee, Klaviyo, Yotpo, DHL, Klarna, PayPal and your own tools. In the switch check we go through your tools and the actions you need.

Yes. Aptiv is built for subscription brands as well. The AI checks the active subscription and the next billing date, moves the next delivery or pauses the subscription in your connected subscription tool, for example Recharge or Loop. So it does not just reply, it takes the action itself. You decide whether an action like a cancellation runs on its own, asks first or is blocked.

Aptiv takes actions directly in your systems. The AI checks orders, returns and subscriptions, changes a delivery address in Shopify, creates a return in your returns tool or pauses a subscription. For every action you decide whether the AI acts on its own, asks first or is not allowed at all.

Setup costs €0. After that you pay per resolved ticket, with no other costs. Your total cost for tool and working time goes down, because your team handles fewer requests itself. We work out your exact price with your current costs in the switch check.

Then your team takes over directly in Aptiv. The conversation, order data and everything the AI has already checked stay in place. You decide which cases and actions always need human approval.

Yes. We buy you out of your running contract, so you do not have to wait for it to end. We go through the details of your contract in the switch check.

The application and database run in the EU, and data processing is governed by the GDPR. Our Data Processing Policy lists all subprocessors and processing locations. Before connecting anything we clarify which data Aptiv needs and who gets access.