Others
A shared support queue
Context must be recovered
Customer support that gets things done automatically.Get your support done automatically.
Aptiv answers questions, updates orders, and manages returns and subscriptions—following the rules you set.
Free setup
Live in around two weeks
Connects with
Loop
+ custom
Loop+ custom- First order
- Exchange sorted
Trusted by growing Shopify brands
Support built around each customer.
Every customer gets an AI agent that remembers their orders, requests, and resolved issues.
One dedicated agent for each customer.
Their agent keeps the customer’s history together and uses it when the next request arrives.
Pick up where the last request left off.
Aptiv matches every interaction to the same customer, so their agent can continue with the full history.
ShopifyCustomer #1048lena@example.com
Emaillena@example.comFit question
LoopOrder #3921Linked to customer #1048
Your siteSigned-in visitCustomer #1048
Matched to the same customer
One customer profileLena
Recognized- Orders
- Merino Crew
- Preferences
- Relaxed fit · size L
- Requests
- Fit question
- Returns
- Size M exchanged for L
CustomerLena
RecognizedFirst order
Merino Crew · size M
Fit question
Prefers a relaxed fit
Size swap
M exchanged for L
Next order
Returns for order #3921
Answer questions and take action.
Aptiv resolves routine requests and completes approved actions in your connected tools.
Refunds
Check eligibility and issue approved refunds.
Refund requestEligible
L
LenaOrder #3921
€49.00- Return window
- Day 18 of 30
- Refund limit
- Within limit
Refund issued✓
Subscriptions
Pause, update, or cancel a subscription.
SubscriptionActive
M
Maya’s planDaily Greens · monthly
Next charge16 SepResumes16 Oct
Paused until 16 Oct✓
Shipping and orders
Track, update, or cancel eligible orders.
Order #4172Not fulfilled
Delivery address24 Lindenstraße
10115 Berlin
10115 Berlin
Updated to8 Gartenweg
10117 Berlin
10117 Berlin
Address updated✓
Product questions
Answer using product and customer history.
Customer questionAnswered
S
Will size M work for me?
Last exchange: M → L
Based on your last exchange, we recommend L.
Connect the tools you already use.
Aptiv works across Shopify, Loop, Gorgias, and your internal systems.
Orders and fulfilment
↻Subscriptions
Plans and renewals
Team handoffs
{ }Your systems
Custom workflows
Support customers across channels.
Email, WhatsApp, social messaging, and your site all feed into the same customer history.
aptiv
All your channels.
One customer history.
Detailed questions and follow-ups.
Quick answers with customer context.
Social messaging
Instagram and Messenger requests.
Your site
Product help, orders, and updates.
Keep your helpdesk. Or use ours.
When Aptiv needs your team, it hands over the request with the relevant customer, order, and policy context.
Return my Merino Crew
Lena Order #3921Needs approval
Lena10:42
Hi! I’d like to return my Merino Crew. It’s unworn and still has the tags on. Could you arrange a refund?
Shopify order and Loop return policy checked10:42
AptivLena’s return is eligible, but the refund exceeds your approval limit. Can I go ahead?
- Order #3921€129.00 · delivered 28 Aug
- Loop
- Loop eligibilityReturn eligible · day 18 of 30
- Requested refund
- €129.00
- Your approval limit
- €100.00
Approve refundI’ll take over
Note to AptivOnly your team
Go ahead with the return. Please send Lena the next steps.
Added to your team’s Gorgias inbox
LenaOrder #3921
“I’d like to return my order. Can you arrange a refund?”
Aptiv’s handoff note
Lena’s order is eligible for a return. The €129 refund is above your €100 approval limit, so I’ve left it for your team.
- Customer history
- Returning customer · 4 orders
- Policy checked
- Within the 30-day return window
Next stepReview and approve the €129 refund
Choose what your agent can do.
Set when Aptiv can act, when it must ask, and when your team takes over.
Team handoff
Hi Lena, this refund needs approval from our team. I’ve passed on your order and the details, so you won’t need to explain it again.
Assigned to your support team
Approvals
AptivRefund approval requested
Lena wants to return her order. It’s eligible, but the refund exceeds your approval limit.
- Requested refund
- €129.00
- Your approval limit
- €100.00
Action limits
Refund order #3921
Example refund rule
If Refund amount is over €100, ask your team for approval.
Paused · waiting for approval
Understand and improve your customer support.
See what Aptiv resolves, where it needs help, and what your team should improve next.
aptivPerformance
24–30 Aug
Automation rate85%
1,054 of 1,240 requests
Answer quality96%
240 of 250 checks passed
Team handoffs186
15% of requests
Customer request outcomes
1,240 totalResolved by AptivHanded to your team
Quality checks
250 sampled requests
- Policy compliance98%
- Action accuracy96%
- Tone of voice94%
- Handoff accuracy96%
240 passed10 for review
Suggested improvement
For reviewProduct sizing
Add a fit note for the Merino Crew.
18 customers asked whether it runs small. Add guidance to help your agent answer consistently.
Test on past requests
Working with Aptiv
Teams from earlier Aptiv AI projects share what changed.
64% lower cost per add-to-cart
“Wir konnten in kurzer Zeit ein hohes Volumen an Ads testen und dadurch unsere Kosten pro Add-to-Cart um 64% senken.”
Capacity the team did not have internally
“Unsere internen Ressourcen waren zu dem Zeitpunkt knapp. Die Agents haben genau die Arbeit übernommen, für die wir sonst niemanden gehabt hätten. Die vereinbarten KPI-Ziele wurden erreicht.”
These statements describe previous Aptiv AI projects, not results from Aptiv CX. Pilot phase: May–July 2026.
We set up Aptiv for you.
We migrate, configure, and test everything. You only approve your agents before launch.
- Time to launch
- Around two weeks
- Setup
- Handled by Aptiv, included
- Payment
- Only after successful setup
Loop- Customer history✓
- Products and brand knowledge✓
- Orders, returns, and subscriptions✓
- Your rules and approval limits✓
- Step 01
We connect and configure.
Shopify, Loop, your helpdesk, knowledge, tone, and rules.
- Step 02
We test real customer requests.
We test answers, actions, and handoffs.
- Step 03
You approve your agents.
Your only task is approving them before launch.
- Step 04
We launch Aptiv.
Your approved agents go live.